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Don’t get caught out by the copper network cut-off

Release Date: 26/09/2019
The Hunter Business Chamber is advising business owners to ensure they are not caught out by the disconnection of Telstra’s copper network, which starts from September 30.
Telstra will commence disconnection of copper-network ISDN services from the end of the month, as part of the NBN rollout.
“The disconnection will potentially affect businesses still operating on the old phone and broadband network in locations where NBN has been available for at least 18 months,” Hunter Business Chamber CEO Bob Hawes said.
“To avoid disconnection or significant service disruption, businesses should ensure they have migrated phone and internet services to the NBN or are in the process of doing so.”
Mr Hawes said business customers with services due for disconnection would have likely received a notification from Telstra, or their service provider if they are with another company, and possibly NBN Co. The Chamber is concerned businesses may have overlooked the notification or left taking action until close to the cut-off date, which puts them at risk of having a disruption to their service.
If customers are unsure of the disconnection date for their area, they can check the information for their premises at
Telstra customers who have concerns about being disconnected should contact their Telstra Account Executive or a Telstra Business Technology Centre on 13 2000 as soon as possible, as their services may be at risk of disconnection if they have not raised an order before September 30.
Businesses with other providers should contact their account manager or the service’s customer support.

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